Welcome to Ivy Place Interiors
Before you place an order with Ivy Place Interiors, please make sure you agree with my terms and conditions detailed below.
Definitions
Customers or visitors to this website are referred to as “you.” Ivy Place Interiors is referred to as “I”, “me” or “my”.
Company contact information
Please get in touch with me using any of the points of contact below:
hello@ivyplaceinteriors.co.uk
07732079673
Contract of sale
No contract will be formed until I have received the initial payment for an invoice provided by Ivy Place Interiors.
Making a purchase
Initial home visits within a 20-mile radius of my workshop will be free of charge and will be held under a no-obligation basis. If your home is located outside of the 20-mile radius, a small consultation fee may be payable. This will be redeemable against your order. If you wish to cancel your home visit, 24 hours’ notice must be given to me in writing via email (hello@ivyplaceinteriors.co.uk).
In order for me to take accurate measurements for your order; windowsills, plastering and flooring must be completed prior to my visit. If you wish to have a visit prior to this work being carried out, an additional charge for a second visit (if required) may be applied to your estimate depending on location.
When you proceed with a made-to-measure order with me, you will receive an email confirming receipt of your order once the initial payment has been received. Once the order has been completed, I will be in touch via email to arrange a mutually acceptable time for me or my fitter to come and install your item(s), if applicable, in your home.
Lead times
The lead time can vary due to certain circumstances being out of my control, however, I aim to have orders completed and installed within six to eight weeks from the time of an initial payment being received. My customers will be notified of any delays at the earliest opportunity, if a delay were to arise.
Fair usage
I know that every customer will use their windows dressings differently in each room depending on the usage of the room and who is operating them. I aim to provide good quality products and a good quality service. My warranty for products can be found on my website and refers to individual products and services that I offer.
Whilst I do offer a fair and comprehensive warranty, I am not able to provide alterations, replacements or fix products that have not been used fairly. This list is not exhaustive but does include: using the product in a heavy-handed manner, not following the instructions provided for the items, using some products (especially Roman blinds) with the window open), allowing young children to operate them, pets and other instances that could cause unnecessary damage to the items.
As with all products, some will be used more than others and this will cause normal wear and tear, again this would be covered under the fair usage policy and will not be covered under the warranty.
Warranties
All poles, tracks and headrails carry a five-year warranty.
Labour of the item(s) provided by Ivy Place Interiors are guaranteed for 12 months, providing the goods have been used correctly, as per my fair usage policy above. Any maintenance required due to misuse will incur a call out charge. (Charge may vary depending on location.)
Material supplied by me
All materials supplied directly by me, through one of my approved suppliers, are guaranteed for quality of material, damage and marks. They will all be unrolled and inspected before any cuts are made to ensure the fabric is fit for purpose. When supplying linings, interlinings and blackout linings, I always endeavour to source linings of very high quality. The soft furnishings remain the property of Ivy Place Interiors, until the final payment has been made. I do not guarantee against colour fading.
Material supplied by customer
If the customer wishes to provide their own fabric or purchase material through a third party, that fabric will need to be delivered directly to the customer, unrolled and inspected for any flaws by the customer then rerolled and delivered to me.
All fabric supplied by you will not be my responsibility and I will not accept liability for any marks, damage or imperfections. I will not check the fabric over and will assume that you have done so. I will not be held responsible for the quality of the final product once completed when fabric is not supplied by me.
Please ensure you have ordered enough fabric to complete your work required as the fabric meterage required for an order is not enclosed within the estimate. It may not be possible to obtain the exact shade at a later date as some fabric is individually made to order. I do not guarantee against colour fading. If the customer supplies the fabric to me, a 20% surcharge will be included within your estimate. I must charge the surcharge to cover the cost of consultations, site visits and fitting of finished products, as when fabric is supplied by me, I make a small margin which I use to cover these costs.
Products
I cannot guarantee availability of products from my suppliers. If an item is out of stock or unavailable, you will be informed as soon as possible by email.
Fabric shrinkage and stretching
I cannot guarantee that there will not be any shrinkage or stretching in the fabric and always make allowances where possible. Most fabrics tends to shrink or stretch when dry cleaned, humidity or in atmospheric conditions. For example atmospheric conditions may vary between our workroom and your house and in different weather and seasons. Depending on the material, some shrinkage or stretching is considered normal. If a particular fabric you have chosen is more prone to this, I will advise you where possible.
Blackout linings
When using blackout lining on curtains and blinds, please be aware that, while I will endeavour to provide a total blackout, there may be an element of light that will possibly be able to make its way through. This could be down to the positioning of curtain tracks and poles and blind headrails.
Roman blinds
When I make Roman blinds, they are made using traditional hand-sewn or machine-sewn techniques, depending on your preferences. Machine-sewn Roman blinds will have visible stitching on the face fabric at the top and bottom of the blind. Hand sewn Roman blinds will not have any visible stitching on the face fabric. In order to hold all the layers of material together, I will stitch very small discreet stab stitches along the width of the blind in regular intervals. When this is done on a blackout Roman blind, it can sometimes allow a tiny bit of light to show through these stitches but I will always do my best to reduce this from happening. All Roman blinds are supplied on a child safety compliant head rail in accordance to the law. If the customer removes the child safety fittings, Ivy Place Interiors will not be held responsible for any loss or damage.
Payment
If you wish to proceed with all or part of the estimate provided, an initial payment of 50% is required. The remaining balance is to be paid on the day of installation via bank transfer or card machine. If, for whatever reason an item(s) need to be brought back to the workshop for alterations, I will deduct the item(s) off the final balance due. The remaining balance for the remaining item(s) is to be paid on the day of reinstallation via bank transfer or card machine.
If the remaining payment is not made, Ivy Place Interiors reserves the right to take the goods back until payment has been received.
Payment can be made either by cash, card or by bank transfer. All payments must be in Sterling (GBP). Bank transfer details can be found on the invoice provided once an estimate has been accepted.
Termination
You have the right to cancel your order at any time. Please note that I will only be able to refund 50% of the labour charge as at the time of confirming your order, you are allocated time in the workroom according to the work agreed.
Where I have already placed orders with suppliers for fabric and hardware, I cannot guarantee a full refund will be issued as most suppliers don’t accept returns on cut lengths of fabric or charge a restocking fee.
Any payments made for labour already carried out by me at the time of termination will not be refunded, although any work completed at the time of termination will be supplied to you.
Repair, replace or refund
On receipt of all orders supplied by Ivy Place Interiors, the item(s) must be checked and signed for to confirm you are happy with the item(s) received.
In the unlikely event that you are not happy with your final product, please contact Ivy Place Interiors via email within seven days of receiving the order.
Refunds will only be given if the product does not match the requirements agreed or is faulty. The product will need to be returned for inspection and the next step determined. Ivy Place Interiors shall have no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence in using or caring for the goods, failure to follow the manufactures or Ivy Place Interiors advice and recommendations, misuse or third party alteration or repairs to the goods.
If you wish to have any additional alterations made to the item(s) that weren’t already specified in the estimate, this will incur an alteration charge and a separate estimate will be supplied for this.
Use of website
All use of my website must be lawful and not injurious to any third party. You must not copy the content or images contained within any pages of my website for commercial purposes without the written consent of Ivy Place Interiors. You must also not use my website in any way that undermines the credibility of Ivy Place Interiors.
hello@ivyplaceinteriors.co.uk
